Reaching late is not a good practice let’s say reaching fifteen minutes not seems a big deal for us but it might be big deal for Customer. It will stress them out. they start to sweat, imagining the worst…and their blood pressure starts skyrocketing. So reaching late very common complaints people have about moving companies.

2. Wrong estimation of the job.

This makes it a lot tougher to know for sure the size of the job and the nature of the situation (i.e. long carries, stairs, unusual or heavy items) we’ll be faced with. Customers don’t like it – and don’t understand it – when what they estimated to be a two-hour job takes us four.so the underestimation or the wrong estimation also lead big problem for customer.

3. Not bringing the enough equipment. 

This can also be a result of not going over the details of the move with the customer beforehand. Forgot to bring your hand truck? Or only brought one when you could have used three? Not the end of the world through your day just got harder.
More troubling is when we don’t have tools to disassemble that big oak bed frame, or a reefer dolly to get that armorer down the curved staircase or a piano board for the baby grand.

4. Not using proper packing materials.

Over-wrapping stuff can seem a waste of time. Under-wrapping stuff, even if only in the customer’s opinion, is a waste of their money. Which is also a common complaint of customers. So ensuring the use of proper packing materials moves a packing and moving company into right direction.

5. Slow/Unproductive Movers – 

customer is paying by the hour. And some time they pay which movers don’t actually worth because of slow and un-productivity. Slow mover wastes the time of customer and charge for work which they actually not worth.

6. Lost and Damaged Stuff.

We handle everything with care is one of our customer’s biggest concerns. No one should be surprised that this is a big one. But when customer found any lost or damaged stuff that will be nightmare for them.

7. Impairment to the Customer’s Home.

It’s their home whether they are moving in or out it does not matter.No one wants to added the stress of dealing with scratched hardwood or a hole in the sheet rock. That their insurance may cover it (and few people know for sure) doesn’t erase the headache of taking care of it.

8. Not understanding insurance properly.

What’s the only thing worse than a customer finding out their most precious thing got damaged during the transportation and That same customer finding out that their insurance doesn’t cover it. Make it a point to be able to explain all the ins and outs of the coverage.

9. Hidden cost.

The most common complain of customer is hidden cost. sometimes Explaining everything may not even be enough. With everything in writing, shown to the customer as we explain it all, we can head off any misunderstandings down the road and avoid one of the most common moving customer complaints.
If you are looking to hire a professional moving and packing service to get shifted to your new home or office, Never forget to read tips for moving to your new home.

1.Authenticity Verification:

First of all before selecting any company and handing over all your precious goods to them we should check out their reputation in term of reliability of the company, we also have check whether they have registered office, they have sound network, they should have well trained team, plenty of all the type of resources to handle the assignments properly, well equipped with every materials required to pack and move goods. You should ask about the packing material which they will be using for packing the goods that have to be shifted. Check if the company has required connection and vehicles required for their business. Always give preference to the company which has their office at destination place

2.Customer Reviews:

We should not consider the information provided in their website but we should thoroughly review the customer’s reviews who used their services.

3.Price Comparison:

We should never hire packers and movers without comparing the rates . For checking out hidden cost we should always insist on written quotations with item wise cost. While considering the rate we should check out the basic points, example- the cost of every assignment depends on the distance required to cover, insurance is needed or not , the number of items and the routes etc. We should not give priority to the prices of services lowest mover not necessarily best fit, because number of people gets cheated by the companies who are providing services at cheap rate by damaging their stuff, lost, theft etc. but it does not means that we pay unreasonably for their standard required services. We should thoroughly analyses the prices of the companies regarding to services provided by them.

4.Insurance of Goods:

Before handing our valuables and precious things to company the most important thing that we should ensure about getting an insurance done for the goods mostly in case of long distance relocation For moving the required goods safely to the required destination. Insurance may cover the risk of theft, accident and human error.

5.License Verification:

We should ask for their license and certification in order to ensure that the company with which we are dealing is qualified to provide this service or not. We always hire the services of a company which is legitimate,

6.Payment Mode:

Last but not the lest we should decide the mode of payment, there should be flexible payment terms. It would be better if the payment mode is cheque and NEFT. final payment should be made on successful delivery of the things.